Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept all major payment methods including credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and other secure payment gateways integrated with Shopify.
Please note: We currently do not accept PayPal as a payment method.

How long does shipping take?

Shipping times depend on your location:

• Domestic orders: Typically 3–7 business days

• International orders: Usually 7–14 business days
  Please note that unforeseen delays can occur due to customs or carrier issues. You will receive a tracking number once your order is shipped.

What is your refund policy?

If you are not satisfied with your purchase, you can request a refund or exchange within 14 days of receiving your order. Items must be returned in their original condition, unworn and with tags intact.
To start a refund or exchange, please contact us with your order number and reason for the return. Shipping costs are generally non-refundable unless the item is defective or we made an error.

How can I contact you?

If you have any questions or need assistance, feel free to reach out:

• Email: staydragone@gmail.com

• Contact form: Available on our website’s Contact Us page

• Phone: +393888354984

We strive to respond within 24-48 hours during business days.